Frequently Asked Questions

Generally, we suggest booking your coach a month in advance of the travel date. However, this depends on availability. The sooner you book the better.
Yes. We have customer agents available in every market we serve to assist in booking a coach. Call 718-821-2100 from 8:00AM to 6:00PM EST to connect with a sales agent.
A deposit is due within two weeks of receiving a quote. Payment in full is due two weeks prior to trip date.
We will e-mail you a confirmation immediately following your reservation.
The contract number is located on the top of your contract that we e-mail you. This assists us in quickly identifying your trip should you have any questions or changes.
Yes. You can change your booking by contacting a sales agent or using our online reservation system. Note that changes could alter the price of the trip.
You can cancel your booking two weeks in advance of your trip and cancellation fee might be involved. Other fees may apply for cancellations within the two-week window of your trip.
We accept all major credit cards, checks and money orders to pay for charter bookings.
The contract number is located on the top of your contract that we e-mail you. This assists us in quickly identifying your trip should you have any questions or changes.
Yes. Most of our coaches have Wi-fi and outlets.
Yes. All coaches come equipped with a DVD player and numerous flat screen monitors.
Yes. Our charter coaches have a vast undercarriage luggage compartment to accommodate multiple pieces of luggage for the number of passengers the coach was built for. On board the coach there are overhead luggage racks that can accommodate small bags or clothing.
Superbus coaches are white with an orange script Superbus logo.
Our coaches come standard with reclining seats with foot rests, DVD player with flat screen video monitors, power outlets for electronics, ample luggage space, lavatory and Wi-Fi internet access.
Your group can bring food on the bus, but is responsible for cleaning up the coach prior to trip end. Superbus provides a garbage bag at the front of the coach to assist with this process. Any damage from food or drinks to the bus will be charged to the group.
Our drivers will make stops based on your submitted itinerary. Our drivers are flexible and will work to accommodate last minute changes or requests.
Our drivers do not require anything upon arrival. However, always good to check with the driver that he has the proper information for your trip and coordinate any last-minute changes or details.
Yes. All coaches come with a vast luggage compartments to store bags of all shapes and sizes.
All coaches come with substantial luggage compartments that can store things like bicycles, skis etc. Check with your group leader to ensure there is space while keeping other travelers’ luggage in mind. Contact a sales representative if you have any questions.
Firearms, ammunition, any hazardous, caustic, radioactive, or flammable material of any kind. Any item emitting an odor, any food products, any biohazard of any kind, any knives or any kind of weapon, any illegal material or item of any kind as described by any state or federal law as such, any item of any kind that may cause damage or harm to a person or property. Electric cigarettes are prohibited onboard. Superbus personnel have the sole discretion to refuse any item aboard any bus/coach. If you have questions, contact Superbus BEFORE you travel.
Passengers are welcome to use their own child safety seats onboard our equipment. It is your responsibility to ensure that such seats are approved for use onboard buses and that you bring any and all additional equipment that may be required to properly use such seats such as safety strapping and belts. Superbus does not provide strapping or other child safety seat required equipment. The use of such safety seats may require the purchase of a second ticket. Contact your Superbus representative BEFORE travelling.
Oxygen containers are a fire and explosion hazard. Personal use containers (those carried with the person either on wheels or as baggage) while in active use, are allowed on the bus. The containers are not to consume any seating otherwise available to other passengers or be kept in the aisle. Up to two spare containers per person will be transported free of charge but are to be equipped with protective cases and safety caps and securely stored in the baggage compartment. We will not carry oxygen containers without safety caps and installed.